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How kaisarliga Handles Your Personal Data

Your privacy matters to us at kaisarliga — every account you open, every transaction you complete via DANA, OVO, GoPay or QRIS, and every session you run is…

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kaisarliga How kaisarliga Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request access to your personal data, ask us to correct inaccurate records, or submit a deletion request, our privacy team is reachable around the clock. We aim to acknowledge every privacy request within 24 hours and resolve it within seven calendar days. Use whichever channel works best for you — live chat, email or our in-app ticket form.

Team online

Live Chat

Our live chat channel is staffed 24 hours a day, seven days a week. Open the chat widget from any page on kaisarliga.xyz and select 'Privacy Request' from the topic menu to reach the right team immediately.

Email Support

Send your privacy query to our dedicated address listed in the account portal under 'Help & Privacy'. We aim to respond within 24 hours and resolve data-access or deletion requests within seven calendar days of receiving your message.

In-App Ticket

Log into your kaisarliga account, navigate to Settings → Support → Submit a Ticket, and choose the 'Data & Privacy' category. You will receive a ticket reference number and a status update at each stage of the process.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

From the moment you open an account to the point you request data deletion, kaisarliga applies consistent technical and procedural safeguards.

Encrypted Storage

All personal data — including your name, email and payment references for DANA, OVO, GoPay and QRIS — is stored using AES-256 encryption at rest. Backups are encrypted using the same standard and stored in a separate secure environment.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences at any time via the cookie banner or through your browser settings without losing access to your account.

Account Security Layers

Your account login is protected by password hashing and optional two-step verification. Failed login attempts trigger an automatic lock after five tries, and we send an email alert any time a new device or browser accesses your account.

Data Retention Policy

We keep transaction records, including GoPay and QRIS references, for as long as required by applicable financial regulations. Non-transactional data such as browsing preferences is deleted or anonymised after 12 months of account inactivity.

Your Right to Access

You can request a full export of the personal data kaisarliga holds on you by submitting a request through the in-app ticket form under the 'Data & Privacy' category. We compile and deliver that export within seven calendar days.

Deletion Requests

If you want your account and personal data removed, contact our privacy team via live chat or email. We process verified deletion requests within seven calendar days, subject to any retention obligations that depend on local law.

Frequently Asked Questions About Your Privacy

These are the questions our account holders in Indonesia ask most often about how we collect and use their data. If your question is not covered here, our live chat team is available around the clock to help you directly.

We collect your name, email address, phone number and the payment method you use — such as DANA, OVO, GoPay or QRIS. We also log your device type and IP address for security and fraud-prevention purposes when you log in.

Payment references from DANA, OVO, GoPay and QRIS are stored in encrypted form on our servers. We retain these records for the period required by applicable financial regulations, after which they are securely deleted or anonymised.

Yes. Log into your account, go to Settings → Support → Submit a Ticket and select 'Data & Privacy'. We will compile a full data export and deliver it to your registered email address within seven calendar days of your verified request.

We share data only with payment processors such as DANA and OVO where needed to complete your transactions, and with regulators or fraud-prevention services where required by applicable law. We do not sell your data to advertisers.

Contact our privacy team via live chat or by submitting a 'Data & Privacy' ticket from your account settings. We process verified deletion requests within seven calendar days, subject to any retention obligations that depend on local law.

We use session cookies to maintain your login and analytics cookies to improve page performance. You can adjust your cookie preferences through the banner on kaisarliga.xyz or via your browser settings at any time, without losing account access.

Reach our dedicated privacy team via the 24/7 live chat on kaisarliga.xyz or email us through the address listed in your account portal under 'Help & Privacy'. We aim to acknowledge every complaint within 24 hours and resolve it within seven days.

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